FedEx will soon take photos of packages to your door so they don’t require a signature to proof delivery.
“This is something that e-commerce merchants and customers have been asking for, and we are proud to announce that the service will be available to residential customers,” FedEx Chief Customer Officer Brie Carrere said in a press release. ” program today.
The free service for both FedEx Express and FedEx Ground Delivery customers will be available with and without login to the company’s free portal, FedEx Delivery Manager.
The new program will clearly be a good source of protection for FedEx, and should also help business owners whose customers report that their package hasn’t been delivered. It will also be a good resource for customers to find out whether or not packages ever reach their doorstep, especially if they have gone missing.
Amazon launched a similar program in 2018 called Photos on Delivery. It was intended to provide proof of delivery and help customers locate their package, but it was only available in certain areas. Amazon said the program allowed the images to be used by Amazon to verify the location of packages, perform quality control, and investigate any issues raised by the customer. Customers who did not wish to have pictures of their packages were able to opt out of the program.
Customers without a FedEx account will be able to view their image through FedEx’s tracking tools by entering their tracking number. Anyone who has an account can view it through FedEx Delivery Manager.
FedEx says the service will be available to FedEx Delivery Manager users in “select markets” before launching to customers in the US and Canada in time for the holiday shipping season.